EXCHANGES & RETURNS

1. Defective Goods

If you received defective item(s), please email us at info@cookids.com.sg within 5 days after receiving your order. Please specify (i) your order reference number and (ii) description of the defective item(s) in your email to us.

Goods are classified as defective if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If you would like to exchange the defective item, please note that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced. Any refund will be made by way of in-store credit only.


2. Incorrect Items

If you received incorrect item(s), please email us at info@cookids.com.sg within 5 days after receiving your order. Please specify your order reference number in your email to us.

 

3. Exchanges

Items purchased on this website may be exchanged for a different size, subject to stock availability. To exchange an item, simply send us an email at info@cookids.com.sg within 5 days after receiving your order and specify the following details:

(i)            order reference number;

(ii)           description of the item(s) you wish to exchange; and

(iii)          new size you require.

 

Once your exchange request is authorised by us, we will issue a Return Authorisation Number via email. All item(s) you wish to exchange must reach us within 7 days after you receive the Return Authorisation Number in the original packaging.

 

Please send the items you wish to exchange via traceable and insured mail to the following address:

Peddler Pte. Ltd.

16 Raffles Quay, #41-07 
Hong Leong Building
Singapore 048581


Please note that we will only accept exchanges for items that are in new, unworn and unwashed condition with all tags attached. Once you have exchanged an item, no further requests for exchanges will be accepted.  All shipping charges incurred in exchanging the item(s) will be borne by you.

 

Excluded Items:

Please note that we do not offer size exchanges for sale items, accessories, swimwear and undergarments.